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FALLING STAR’S MOST FREQUENTLY ASKED QUESTIONS

Answers to Your Most Common HVAC & Plumbing Concerns in Colorado Springs

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What Services does Falling Star Heating and Cooling offer?

We love what we do for our customers in Colorado Springs! Falling Star Heating and Cooling is about helping you with a comprehensive range of HVAC and plumbing services in Colorado Springs, offering assistance with everything from:

  • Heating Unit Installation and Repair: Furnace service installation, repair, and maintenance.

  • Cooling Services: Air conditioning installation, repair, and maintenance.

  • HVAC Maintenance: Regular maintenance plans to keep your systems running efficiently.

  • Emergency HVAC Services: 24/7 HVAC emergency repairs for urgent issues.

  • Boiler Problems: Fast repair service to keep you warm and safe.

  • Ductless Dilemmas: Ductless mini-split repair and installation assistance.

  • Plumbing Repairs: From leaky faucets to burst pipes, we handle all types of plumbing fixes.

  • Water Heater Services: Installation, repair, and maintenance of traditional and tankless water heaters.

  • Drain Cleaning: Fast, effective solutions for clogged or slow drains.

  • Toilet and Fixture Installation: Expert plumbing fixture installation done right the first time.

Weather in the Springs and surrounding areas can take a toll on any residential or commercial HVAC unit. At the minimum, a trained HVAC technician should do an AC unit tune-up or furnace inspection and cleaning at least once a year.

 

Spring is the perfect time for a checkup for your cooling system, while fall makes the most sense for your heating. With regular maintenance, you can feel good about having optimal performance and a longer lifespan for your HVAC equipment. (Most manufacturers require that you have your system serviced annually, or it will void your warranty.)

There are quite a few reasons why you end up searching for “HVAC repair near me” when things just don’t seem right around your home or business. Common signs that your HVAC unit needs some professional attention can include:

  • Unusual noises or odors coming from your air conditioning system.
  • Inefficient heating or cooling that’s weak or nonexistent at home or work.
  • Increased energy bills due to a broken or malfunctioning thermostat.
  • Frequent cycling on and off without any warning that seems strange.
  • Poor airflow from vents connect to your heating or air conditioning unit.

Having the most efficient HVAC system installed and working properly means that you’re focused on increasing its energy efficiency through: 

 

  • Regular maintenance and filter changes
  • Installing a programmable thermostat
  • Sealing and insulating ducts
  • Upgrading to more energy-efficient HVAC unit
  • Ensuring proper insulation in your home

Changing your furnace filter depends on where you’re located in Colorado Springs, Fountain, or the surrounding areas. It can be changed every month to every six months. If you have a lot of pets or live in a dusty area like Peyton, CO, Falling Star Heating and Cooling recommends you change your furnace filter more frequently. This ensures that it stays clean and functioning at safe, optimal levels.

Depending on where you’re located and if you have allergies, you would typically plan on getting them cleaned every three to five years. Do you have a pet with a lot of hair? You might want to consider air duct cleaning more regularly. (Don’t forget to schedule regular dryer vent cleaning too! This keeps you and your family safe from an unnecessary fire hazard.)

We often get asked, “Will a frozen AC fix itself?” Unfortunately, it won’t. The most common reasons freezing up occurs in residential or commercial air conditioning equipment include:

  • Restricted airflow (dirty filters or blocked vents)
  • Low refrigerant levels
  • Faulty thermostats
  • Issues with the blower fan
  • Dirty evaporator coils
Whether it’s every year or every few years, you’ll want to ask why you have to keep recharging. If you consistently do this, there’s a good chance that your air conditioner has a small leak somewhere that needs repair. Falling Star Heating and Cooling can run quick diagnostics to find out what’s causing your air conditioner issues.

Shut off your main water valve right away and call our licensed plumbers. We offer 24/7 emergency plumbing services to minimize water damage and get your system back on track fast.

Low pressure can be caused by mineral buildup, hidden leaks, or issues with your pressure regulator. We’ll find the root cause and restore normal flow.

Watch for unusually high water bills, running water sounds, or damp spots. We offer professional leak detection to locate and repair leaks before they cause major damage.

Once a year is ideal to remove sediment buildup and keep your water heater running efficiently. We offer maintenance for both tank and tankless systems.

Only soft food scraps — avoid grease, bones, coffee grounds, or fibrous foods like celery. These items can clog your drain or damage your disposal.

What size HVAC system do I need for my home?

How big of a unit you need for your home and your HVAC system cost is important for everyone to know. What size is perfect for your property will depend on several factors, including: 

  • The square footage of your home
  • The climate in Colorado Springs
  • Your home’s insulation and windows
  • The number of rooms and occupants

Our technicians can perform a load calculation to determine the right size system for your home.

With rising costs for food and gas, you don’t want to spend even more money on your heating and cooling system costs. To help lower your bills, consider: 

  • Schedule regular maintenance with Falling Star
  • Upgrade to energy-efficient HVAC systems
  • Use a programmable thermostat
  • Improve your home’s insulation
  • Seal windows and doors to prevent drafts

Aeroseal is a newer product that seals your duct system from the inside using an adhesive mist. The benefits include better home heating and cooling efficiency and improved indoor air quality, which can significantly reduce allergens in your air. If you have 20% duct leakage, your HVAC system is operating 20% lower than it should be (which means higher utility bills); it’s a good idea to consider this option.

Enrolling in our maintenance plan offers several benefits, including priority scheduling, discounts on repairs, and the peace of mind of knowing that professionals are looking after your HVAC systems. Our maintenance plans are designed to keep your heating or cooling system running at its best, extending its lifespan and preventing costly breakdowns due to the need to have it serviced regularly. Regular check-ups also ensure your system maintains its manufacturer’s warranty requirements.

Frequent clogs may signal a deeper issue in your plumbing or sewer line. We offer drain cleaning and camera inspections to fix the problem at its source.


We offer convenient appointment times to fit your schedule and reliable 24/7 emergency service when you need help fast.

While it’s possible, incorrect installation can lead to leaks and water damage. Hiring a licensed plumber ensures it’s done right the first time.

Tank heaters store hot water, while tankless models heat water on demand. Tankless is more energy-efficient but may have a higher upfront cost. We install and service both types.

Yes! We’re available 24/7 for emergency plumbing repairs, including burst pipes, leaks, and backups.

Yes, Falling Star Heating and Cooling offers flexible financing options to help you manage the cost of new HVAC installation and major plumbing repairs. Contact us to learn more about what plan or option will work best for you. Falling Star owners Josh and Brad are here for you with incredible savings, a 10% discount for military members, and monthly plans that keep us on call for you any time of year.

All our technicians are fully certified, licensed, and experienced in handling various heating, cooling, and plumbing systems. We prioritize ongoing training to stay updated with the latest industry standards and technologies because we love finding the best, most efficient, or affordable ways to serve you.

We proudly serve Colorado Springs, Fountain, and the surrounding areas with incredible HVAC and plumbing services backed by gold-star military craftsmanship and integrity.

We’re happy to help you find the best way for you to schedule a service appointment! Feel free to:

 


We offer convenient appointment times to fit your schedule and reliable 24/7 emergency service when you need help fast.

DO YOU STILL HAVE QUESTIONS FOR US?

Reach out to Falling Star Heating and Cooling Today

HVAC and plumbing solutions aren’t one size fits all! Your situation may be different and require some advice you don’t see here. Don’t hesitate to schedule an appointment or call us today to ask questions and learn more about what we can do for you, your home, or your business.

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